Refund and Returns Policy - Simmons | Leading Premium Mattress Brand

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

You are now visiting Simmons Malaysia website.

For global, click HERE

You are now visiting Simmons Malaysia website.

For global, click HERE

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

Tight stairways and narrow lifts may pose difficulties in the delivery of this large product. If you are unsure if your environment can accommodate the delivery of this product, please indicate this in the “Special Remarks” section of the check out page. Our team will gladly send down a specialist to analyse the situation and advise you accordingly.

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

Reasons for return or exchange:

Must have proof of purchase (Sales Order Number or Invoice Number and Customer Name)

Due to hygiene purposes, strictly no comfort exchanges for all mattresses and mattress protectors.

Pillows can be returned within 7 days of receiving the product. All returns must be in original condition with original product packaging, price tags and labels. Product must also be stain-free and have no signs of usage.

For exchanges to product(s) of equivalent or lower price, no refunds will be given.

For exchanges to product(s) of a higher price, customers are required to top-up the difference.

Only product(s) purchased in Malaysia from authorized channels can be exchanged or returned.

Simmons reserves the right for final decision on all returns or exchanges.

Simmons reserves the right to amend this policy at any time without prior notice.

Return method