Refund and Returns Policy - Simmons | Leading Premium Mattress Brand

- Reasons for return or exchange:

Manufacturing Defects (Excluding product(s) marked as display set items or clearance product)
Wrong item
Wrong size

- Must have proof of purchase (Sales Order Number or Invoice Number and Customer Name)

- Due to hygiene purposes, strictly no comfort exchanges for all pillows, mattresses and mattress protectors.

- Products that fulfil the reasons of return or exchange can be returned within 7 days of receiving the product. All returns must be in original condition with original product packaging, price tags and labels. Product must also be stain-free and have no signs of usage.

- For exchanges to product(s) of equivalent or lower price, no refunds will be given.

- For exchanges to product(s) of a higher price, customers are required to top-up the difference.

- Only product(s) purchased in Malaysia from authorized channels can be exchanged or returned.

- Returned products are subject to Quality Control checking and exchanges will only be processed for items that pass the Quality Control checking.

- Simmons reserves the right for final decision on all returns or exchanges.

- Simmons reserves the right to amend this policy at any time without prior notice.

Return method

Kindly arrange for return-shipping of the item to the following address, at your own expense.

Beking Holdings Sdn Bhd

No.28A, 282A, Jalan Gurdwara,

10300 Georgetown, Penang.

Tel: 6017-779 8126

Returned products will be subjected to QC checks and exchanges will only be processed for items that pass the QC checks.

Tight stairways and narrow lifts may pose difficulties in the delivery of this large product. If you are unsure if your environment can accommodate the delivery of this product, please indicate this in the “Special Remarks” section of the check out page. Our team will gladly send down a specialist to analyse the situation and advise you accordingly.